Amount refunds

Amount refunds

Once we check the return in our warehouse and the condition of the goods is correct, we will always proceed to issue an initial credit to your Stampalo account, just like if you have already paid and the order has been partially delivered. In all cases, if you do not wish to use the balance in favor of your Stampalo account, it will be returned in the same way you made the transaction within a maximum period of 14 days from its communication.

We may withhold the refund until we have received the goods, or until you have provided proof of the return of the goods, whichever condition is met first.

You must return or deliver the goods without undue delay and, in any case, no later than 7 calendar days, if you are a consumer, or 5 calendar days if you are a company or professional from the time you communicate by any means your intention to return or resolve. The deadline will be considered fulfilled if we receive the goods before the end of the previous period indicated. We will accept the return as long as you use the documents provided and follow the instructions in the procedure.

You will only be liable for the diminution in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.